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Terms & Conditions

Terms & Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Delivery will normally be within 2-3 working days from dispatch. All products are made to order and will be dispatched between 5-7 working days after receipt of cleared funds.


For our refund policy, please refer to our Returns Policy page.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of Twilight Candle Co. The collective work includes works that are licensed to Twilight Candle Co. Copyright 2016, Twilight Candle Co ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Twilight Candle Co or purchasing Twilight Candle Co products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Twilight Candle Co or to purchase Twilight Candle Co products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Twilight Candle Co. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Twilight Candle Co used in the site are trademarks or registered trademarks of Twilight Candle Co

Limitation of Liability

Twilight Candle Co shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Twilight Candle Co has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Twilight Candle Co product is mistakenly listed at an incorrect price, Twilight Candle Co reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Twilight Candle Co reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Twilight Candle Co shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Twilight Candle Co without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Twilight Candle Co may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Twilight Candle Co.


Your use of this site shall be governed in all respects by the laws of the United Kingdom. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Twilight Candle Co products) shall be England.

Third-Party Links

In an attempt to provide increased value to our visitors, Twilight Candle Co may link to sites operated by third parties. However, even if the third party is affiliated with Twilight Candle Co, Twilight Candle Co has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Twilight Candle Co. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Twilight Candle Co seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy

We know that you care how your information is used. We only collect and store information that we require transact your order or request and we do this in accordance with the UK data protection and privacy laws.

What Personal Information Do We Collect

Information You Provide.

We receive and store information you enter on our site. For example, when you search for or buy a product or service, or when you supply information such as your address and phone number. We do not store your credit card details or other financial information once we have transacted your order.

How Do We Protect the Security of Your Information

  • We use encryption to protect your information contained in our customer list.
  • We use a firewall to protect against unlawful intrusion.
  • We limit access to your information on a need to know basis.


We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

Other Websites

Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).