We will offer a full refund within 7 days of dispatch. We will not accept returns without prior agreement. Return postage will be at the purchaser’s cost.
Returned products must be in original packaging and unused.
We will refund postage where goods are returned due manufacturing faults.
All made-to-order products (including but not limited to wax melts, candles, reed diffusers, room sprays), including orders placed in our wholesale section, are non-returnable unless the product has a fault.
Important! We do not accept returns of fragrance oils.
This is due to the nature of these products and the fact that they can be tampered with.
Please try the sample sizes of these products first so you can test them and make sure you are happy with the performance before buying the larger sizes.