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F.A.Q

Buying Online

Orders will be sent via Royal Mail second class which normally arrives withing 2-3 days of dispatch.

All products are made to order and will be dispatched between 5-7 working days. Orders will be sent via Royal Mail second class which normally arrives withing 2-3 days of dispatch.

If you have any question about our product range or just need some more information please feel free to get in touch either by filling out our contact form on the contact page, send us an email or give?us a call.

Tel:?07811705129
E-mail:?info@twilightcandleco.co.uk

Buyers have the right to cancel at any time up to a maximum of 14 days from date of purchase. We must be informed of any damage or shortage within 2 days of receipt of goods. Goods must be returned for refund in a condition suitable for resale. All costs for the returning of unwanted goods are the responsibility of the buyer and will not be refunded

Candles

No. The minuscule amount of soot produced by a candle is the natural by-product of incomplete combustion. Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of ?petrol, diesel fuel, coal etc.

No. All types of candle waxes perform well, and will burn cleanly and safely when they are of high quality. Candle manufacturers select waxes or blends of waxes based on their suitability for specific types of candles or formulation profiles, as well as their own candle-making preferences.

A natural ingredient, as opposed to a manufactured or synthesized ingredient, is not necessarily any safer. In fact, scores of natural ingredients are known to be extremely toxic to humans in very small amounts. Quality candle makers are ?committed to manufacturing candles that use ingredients known to be safe and approved for use in candles, whether “natural” or synthesized

SAFETY & BURNING INFORMATION

HOW TO LOVE YOUR TWILIGHT CANDLES & WAX MELTS

CANDLES

Candle wax has a memory. This means that when you burn a candle and then extinguish it, the next time you light it, the candle wax will melt across as far as it did the first time This is why it is so important to?allow candles to burn allthe way across to the edge of the container the first time you burn it before extinguishing the flame.?? BUT..Don?t worry if you have any leftover wax at the side, as you can simply scoop it out and use as wax melts.

  • Always trim your wick, this improves the burning and lengthens the time your candle will burn and prevents soot from emitting from the candle
  • Keep away from ? Children, pets, draughts and any flammable items
  • Place on a nonflammable surface
  • Never leave a burning candle unattended
  • Always leave at least 7cm between burning candles
  • Do not place candles in a draught
  • Do not move a burning candle
  • Keep the wax pool clear of any debris to avoid flaring
  • Always snuff out the flame, do not blow it out
  • Do not allow candles to burn out completely

 

MELTS or TARTS

Wax melts are designed to be used in either a suitable oil burner or a wax warmer. Only the fragrance will evaporate and will leave behind the wax.

  • firstly make sure your burner is clean and remove any excess wax from the underside of the burner bowl and the t-light cavity
  • always clean up any spills, clean your burner completely if wax has spilled on to the burner
  • Place your wax melt in the top bowl of the oil burner (DO NOT ADD ANY WATER)
  • Place an UNSCENTED t-light in the bottom cavity (only use 4 hour t-lights in small burners) there should be a gap of approx. 2 inches from the top of the flame to the underside of the bowl.
  • sit the burner on a nonflammable surface
  • DO NOT OVERFILL THE BOWL
  • keep away from children, pets, draughts and any flammable items
  • Never leave a burning candle unattended